PHÉNIX REBORNExplore 5 Whys

Support

Let's get you to the right place.

Send a question, report a problem, or share feedback.

Send us a message.

Please leave out passwords and sensitive personal information. Requests are kept for up to 90 days after the last message. Email is handled by Resend and Gmail.

Common requests

  • 5 Whys BotDM issues, saved takeaways, Premium testing, exports, and privacy questions.
  • FlowTrack & FTA BotServer setup, role permissions, preview behavior, and staff workflows.
  • EmberRootHousehold-access issues and parent feedback. The in-app parent help flow is separate from this public website.
  • Privacy or securityChoose Security report above, or describe your privacy request in the message.

In a crisis

Support has boundaries.

5 Whys Bot and this website are not emergency services or crisis support. If you or someone else may be in immediate danger, contact local emergency services. If you are in the United States, you can call or text 988 for the Suicide & Crisis Lifeline.

Report a security issue

Something doesn't look safe?

If you think a product exposes private information or lets someone do something they shouldn't, please tell us privately.

Include the product name, what happened, and safe steps to reproduce it. Please leave out passwords, access tokens, private conversations, and other people's personal information.

Send a security report
Guidance for security researchers

Test only accounts and servers you own or have permission to test. Do not disrupt services or access other people's data. Please give us a chance to investigate before sharing sensitive details publicly. We do not currently offer a paid bug bounty or guarantee a response time.